All customized items are final sale and cannot be returned or exchanged. This includes garments customized with embroidery, printing, patches, alterations or any other form of decoration.
Customers are responsible for confirming garment styles, colours, quantities and sizes before approving an order. We strongly recommend reviewing the applicable size chart before submitting sizes. Differences in fit or personal preference do not qualify an item for return or exchange.
If you receive an incorrect item, size, colour or quantity that does not match your approved order, please contact us promptly and include photos of the item and its product and size tags.
Once the discrepancy has been confirmed, Trademark Workwear Inc. will arrange for the affected item to be corrected or replaced at no additional cost.
Trademark Workwear Inc. and our manufacturing partners stand behind the quality of the garments we supply.
If an item is found to have a manufacturing defect, it may be repaired or replaced at our discretion. Manufacturing defects may include issues with the fabric, hardware, stitching or garment construction when the item has been used under normal conditions and cared for according to the manufacturer’s instructions.
Warranty coverage does not apply to:
Photos and additional information may be required to assess a warranty claim. In some cases, the affected item may need to be returned for inspection before a repair or replacement is approved.
To report an order discrepancy or manufacturing defect, please email us and include: